Returns & Refunds
30-day money-back guarantee
We want you to feel good about your purchase. If you're not happy with your Glow Cap for any reason, you can return it within 30 days of delivery for a full refund of the product price.
How to start a return
- Email support@thedailyglowco.com with your order number and the reason for your return.
- We'll reply within 1–2 business days with your return address and instructions. Please don't send items back without contacting us first — returns sent to the wrong address can't be processed.
- Pack the item with all included accessories and ship it back with a tracked shipping method.
Refunds
- Once we receive and check your return, we'll email you and issue your refund to the original payment method within 5–7 business days.
- Your bank or card provider may take a few extra days to show the refund.
- Original shipping costs and return shipping costs are not refundable, unless the item arrived damaged, defective or wasn't what you ordered.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — no return shipping cost to you.
Questions?
We're happy to help: support@thedailyglowco.com