Shipping policy

SHIPPING POLICY

Shipping cost Shipping is free on orders of $40 or more. Orders under $40 ship for a flat $4.99. There are no hidden fees at checkout.

Delivery times (United States) Most orders arrive in about 6–11 days from the date you place your order. This includes 1–3 business days to prepare and ship your order.

International orders We also ship to many countries outside the US. International delivery usually takes longer than US delivery and varies by country. Email us before ordering if you'd like an estimate for your country.

Import duties and taxes: orders shipped outside the US may be charged import duties, taxes or customs fees by your country when the package arrives. These are set by your country's customs office, are not included in our price, and are the customer's responsibility.

Tracking Every order is tracked. As soon as your order ships, you'll get an email with your tracking number and link. Tracking can take 24–48 hours to start showing updates. You can also check your order anytime on our Track Order page (thedailyglowco.com/pages/track-order).

Where orders ship from Your order ships directly from our fulfillment partner's warehouse, which may be outside your country. Your package may arrive in plain packaging and show international postage — that's normal.

Delays Delivery dates are estimates. Holidays, weather, customs checks and carrier volume can occasionally cause delays. If we find out your order can't ship on time, we'll email you with a new estimated date and you can choose to cancel for a full refund.

If your order hasn't arrived If your order hasn't arrived within 20 business days of shipping, or tracking shows it as delivered but you can't find it, email us at support@thedailyglowco.com with your order number. We'll work with the carrier and, if the package can't be found, send a replacement or a full refund.

Addresses Please double-check your shipping address at checkout. If you spot a mistake, email us right away — we can update it if your order hasn't shipped yet. We're not responsible for orders sent to an incorrect address entered at checkout. If a package is returned to us because of an incorrect address or a refused delivery, we'll refund the product price once it comes back to us.

Damaged or wrong items If your order arrives damaged, defective or with the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund at no cost to you. See our Refund Policy for details.

Questions? Email support@thedailyglowco.com — we reply within 1–2 business days.