Shipping
Shipping information
| Shipping cost | Free on orders of $40 or more. Orders under $40 ship for a flat $4.99. |
| Estimated delivery (US) | About 6–11 days from your order, including 1–3 business days to prepare it. |
| International | Usually longer and varies by country. Email us for an estimate. |
| Tracking | Included on every order |
Tracking your order
As soon as your order ships, you'll receive an email with your tracking number and link. Tracking can take 24–48 hours to show updates. You can also check your order on our Track Order page.
Where orders ship from
Your order ships directly from our fulfillment partner's warehouse, which may be outside your country. Your package may arrive in plain packaging and show international postage — that's normal.
International orders: duties and taxes
Orders shipped outside the US may be charged import duties, taxes or customs fees by your country on arrival. These aren't included in our price and are the customer's responsibility.
Delays
Delivery dates are estimates. Holidays, weather, customs and carrier volume can occasionally cause delays. If your order can't ship on time, we'll email you with a new estimated date and you can choose to cancel for a full refund.
If your order hasn't arrived
If your order hasn't arrived within 20 business days of shipping, or tracking says delivered but you can't find it, email us with your order number. We'll work with the carrier and, if the package can't be found, send a replacement or a full refund.
Addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us right away — we can update it if your order hasn't shipped yet. If a package comes back to us because of an incorrect address or a refused delivery, we'll refund the product price once it's returned.
Damaged or wrong items
If your order arrives damaged, defective or with the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund. See Returns & Refunds.
Questions?
Email support@thedailyglowco.com and we'll reply within 1–2 business days.